FAQ

FAQ

Is it possible to start making transactions with you?
Of course.
Please feel free to contact us! We look forward to your inquiry.
Is it possible to visit your office directly to purchase products?
Please call us first. Our person in charge will answer your questions.
Can you deliver products anywhere in Japan?
We can deliver products all over Japan. Please contact us for delivery charges.
Are there any delivery charges?
They depend on the area, and we do charge for delivery.
Please contact us as the amount differs according to products and quantity.
Is it possible to purchase products online?
We do not sell products online. Please contact us if there are any products you are interested in. Our person in charge will answer your questions.
Can you send me a catalog?
Yes, we can arrange that for you. Please contact us to do so.
Do you also handle new products?
We also handle new products.
It is one of our strengths as a dealer specialized in building materials, so please feel free to contact us.
Can we hire you for construction work?
We do not perform construction work.
But, if you wish, please contact us as we can accept requests for construction work at our group company “METAX Co., Ltd.”
Is it possible to cancel an order?
We are sorry, but we do not allow canceling after ordering.
Is it possible to return items that I ordered?
Basically, we do not accept returns, but please contact us if you are under any special circumstances.
Is it possible to pay in cash?
When purchasing building materials, you can pay in cash if you visit us directly.
We do not accept payment by credit card.
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